CEI.00 Experience, Interactions and...
The Experience, Interactions and Accessibility capability zone covers the front end to government organisations. The channels / interface / experience and interactions including the concept that any services provided need to be accessible to all who need them.
GAMMA Release October 2024. Added; - CRI.00a Customer Experience (alternative name) - CEI.15 Inclusion. - CEI.16 Transcription.
BETA Release June 2024. Changes: Moved CEI.04 Relationship Management to become CSD.04 Relationship Management within Customer Service Delivery. Numbering change for example CEI.01 was CE.01.00. Added: - CEI.04 In Person Service. - CEI.14 Language Translation.
BETA Release April 2024. Published.
Image of a Sparx Enterprise Architect diagram of the Experience, Interactions and Accessibility capability zone.
Additional Information
| Field | Value |
|---|---|
| Last updated | 20 October 2024 |
| Metadata last updated | 20 October 2024 |
| Created | 2023-09-25 |
| Format | PNG |
| License | Creative Commons Attribution 4.0 International |
| Created | 2 years ago |
| Media type | image/png |
| Size | 71,594 |
| Datastore active | False |
| Has views | True |
| Id | f64a90a2-f505-4638-b3e1-8f8118d6684b |
| Package id | 8a512a47-d474-447c-a1af-0ee3410b0d19 |
| Position | 26 |
| State | active |
| Url type | upload |
| Size | 71594 |